I was dissapointed in the program vs. the ads in the newspapers. I too was billed twice. Returned the product. Got my first refund no problem. When I emailed that I was billed twice. I received an immediate response and a credit within the next billing cycle. This is the first product I ever returned where the net cost was zero. Please don't make references to his nationality. After all the products are billed and shipped in the U.S.A