Well, I called the Lane Bryant Headquarters and of course I got a machine...press 1 if you want to open an account, press 2 for complaints and so on..so I left my name and number and I am just waiting for a return call right now...so we'll see! I think about it now, and it is pretty funny..but still definitely not right.. Lane Bryant was the ONE place I didn't worry about being discriminated against...us fat girls are supposed to stick together!!!!!!!!